Our services
Apply for a care level or have it raised
We handle the correspondence with your care insurance fund, prepare the paperwork and guide you through the entire procedure. The consultation is free; for a successful application we charge a success fee.
- First application for a care level
- Upgrade when care needs increase
- Appeal against a rejection, within 4 weeks
You only pay if your application succeeds
For our help with a first application or an upgrade we charge a success fee. It is only due if the care insurance fund actually grants a care level with care allowance for the first time, or a higher care level. If the application is unsuccessful, you pay nothing. The fee equals the increase in your monthly care allowance (Pflegegeld) for three months: (allowance new level − allowance previous level) × 3. For a first application the previous allowance is 0 €. For example, first application to care level 2: 347 € × 3 = 1,041 €; care level 2 to 3: 252 € more per month × 3 = 756 € (2026 amounts). It is only due once the fund's decision has been issued and is paid in three monthly instalments of the monthly increase, so you never have to pay a large sum at once. It is a success fee invoiced to you, not an assignment of your care allowance: the fund keeps paying the allowance to you in full. You receive the written agreement before we start.
The fees finance our partner law firm for social law: if the fund rejects an application or grants too low a level, the firm can handle the appeal for you, and we cover its costs in the appeal procedure. No upfront payment, no basic fee, and we only earn when you receive more. The decision is made by the care insurance fund alone. Details are set out in our terms and conditions (German).
A detailed step-by-step guide to upgrading your care level will follow here shortly. Until then, our team is happy to advise you personally.