Care guide
Understanding care, step by step
Care levels, care essentials, applications and deadlines: we explain the most important topics in plain language — without the bureaucratic jargon.
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Care level
Applying for a care level: how the procedure works
From the informal application to your care insurance fund, through the visit from the Medical Service, to the decision: what you should prepare and which deadlines apply.
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Care essentials
Consumable care essentials: making good use of €42 a month
From care level 1 you are entitled to consumable care essentials every month. Which products are included, who submits the application and what to watch out for.
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Care at home
Organising care at home: relief for family carers
Care changes family life. How to share out the tasks, make use of support from the care insurance fund, and not lose sight of yourself in the process.
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Care level
Care level refused: how to appeal properly
A rejection is not a final decision. Which deadline applies, what belongs in your appeal and how to check the assessment report.
Our services
Would you rather talk than read?
We answer your questions about care levels and care essentials over the phone — free of charge and with no obligation.